Operations Manager - Hospitality & Tourism (Jakarta Utara)

Join CV Kuliner Kreatif Maju Bersama as an Operations Manager and take the lead in ensuring seamless, high-standard operations across all our outlets in Jakarta Utara. This pivotal role bridges the gap between senior management and on-the-ground teams, ensuring that our hospitality and tourism operations run smoothly and efficiently. We are looking for a passionate and experienced professional to help us maintain our reputation for excellence.

As an Operations Manager, you will be responsible for overseeing daily operations, managing staff, and implementing strategies to enhance customer satisfaction and operational efficiency. You will work closely with our team of chefs, servers, and support staff to ensure that our outlets meet the highest standards of quality and service. This role offers a unique opportunity to be part of a dynamic and growing company in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and ensure compliance with health and safety regulations.
• Manage and train staff to maintain high standards of service.
• Implement and monitor operational procedures to ensure efficiency and quality.
• Develop and execute strategies to enhance customer satisfaction and loyalty.
• Monitor and analyze operational data to identify areas for improvement.
• Coordinate with suppliers and vendors to ensure timely delivery of goods and services.
• Ensure that all outlets are clean, well-maintained, and stocked with necessary supplies.
• Work closely with senior management to develop and implement business strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in operations management in the hospitality or tourism industry.
• Proven track record of successfully managing operations in a fast-paced environment.
• Strong leadership and communication skills.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of POS systems and inventory management software.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with local regulations and industry standards in Indonesia.

🛠️ Keahlian

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